Learn German Online with Deutsches Cafe

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

01 How do I enroll in a course?

To enroll in a course, simply visit our Courses page and select the course you are interested in. Click on the "Enroll Now" button and follow the prompts to complete the enrollment process. You will be required to provide your personal information and make a payment to secure your spot in the course.

02 What are the payment options available?

We accept payments through various methods, including credit cards, debit cards, and online payment platforms. You can choose the payment option that is most convenient for you during the enrollment process.

03 Can I access the course materials after I enroll?

Yes, once you enroll in a course, you will have access to the course materials for the duration of the course. You can log in to your account and access the course materials at any time from any device with an internet connection.

04 How long do the courses last?

  1. The duration of our courses may vary depending on the specific course you choose. Each course has its own set of modules and lessons. The duration will be clearly mentioned on the course description page.
  2. Are the courses live or pre-recorded? Our courses primarily consist of live Zoom meetings where you can interact with the instructor and other students in real-time. However, some course materials, such as supplementary resources or recorded sessions, may be available for on-demand viewing.

05 What if I miss a live session?

If you are unable to attend a live session, don’t worry! Recordings of the sessions will be made available to enrolled students for later viewing. You can catch up on any missed sessions at your convenience.

06 What if I need technical support?

If you encounter any technical issues or have trouble accessing the course materials, please reach out to our technical support team at [email protected] or through our contact form. We will assist you in resolving the issue as quickly as possible.

07 Can I get a refund if I’m not satisfied with the course?

We strive to provide high-quality courses and a valuable learning experience. However, if you are not satisfied with the course, please reach out to our customer support team within the specified refund period mentioned in our refund policy. We will review your request and assist you accordingly.

08 Can I contact the instructor directly?

Yes, you can contact the instructor through the course platform or by using the designated communication channels. The instructor will be available to address your questions and provide guidance related to the course content.